We have a privacy and return policy. Your privacy is very important to us at fertil24.com. We respect the privacy of all users who visit this site. We understand that the protection of privacy is a major concern for many of our customers.
We understand that your information is a very personal and private matter, your personal information such as email address, delivery address is for the intended purpose only. When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfil your orders and to notify you of your order status. Your e-mail address or street address will not be sold to a third party, they are only used for intended purpose only. fertil24.com is strongly protected
against spam and we respect your personal information entered into this site.
Customer Email Communication
We do not ask for your medical history or health interest, however, if such information is sent to our mailbox, we do not share such with any third party, such information such as medical history or health interest is handled by our fertility experts. If you provide personal health information in your mail, it will be used only for the purposes of responding to your mail.
Our website uses “cookies” to store specific information about a customer’s information enabled to account for future visits.
Secure Online Transactions
This site uses a Secure Sockets Layer (SSL) protocol to help users protect their data during transfer by creating a uniquely encrypted channel for private communications. All credit card and debit card transactions are completely safe using this platform. No other party is able to view or access your personal information while you are making transactions on this site.
If for any reason you wish to return or exchange a product, please ensure it is returned to us in an unopened condition within 30 days of receipt. You can return the product and get a full refund or get a store credit or exchange the product for another one, be it similar or not.
Before refunding an item, please send us a mail for a refund mandate number and complete refund instructions.
Any product you return must be in the same condition you received it and in the original packaging with receipt intact.
Customers are responsible for paying shipping and packaging costs related to the returned product or order and must send back items using a courier company that provides tracking number showing proof of delivery to our office.
Products returned to us in sealed and good condition will be processed for refund, less shipping cost, less a restocking fee of N3650 ($15) and less a handling fee of N3650 ($15) per product/item.
Products that are opened, damaged or have had their tamper-proof seals removed or broken, sent back without a mandate number are non-returnable and non-refundable.
We are committed to protecting your privacy. We use the information we collect on this site to make shopping at fertil24.com possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.
FERTIL-24 welcomes your questions and comments about privacy. Please e-mail us at email@example.com